Frequently Asked Questions

Most rooms cost R350–R650; a standard 3-bedroom home R1,200–R1,800. Couches run R650–R1,200 depending on size. We always confirm a fixed price before starting.

Carpets: 4–8 hours with extraction, 1–2 hours with low-moisture cleaning. Upholstery: 4–6 hours. Mattresses: 3–5 hours. Pretoria's dry climate works in your favour.

Yes — biodegradable, non-toxic detergents that are safe once dry. For pet messes we use enzyme treatments that neutralise rather than mask.

Not necessarily — many clients leave a key or arrange access. We're fully insured and our team is uniformed. Whatever makes you comfortable.

EFT, card or cash on completion. Commercial clients can be invoiced.

In most cases yes — we flush and treat the carpet, backing and underlay where the urine actually lives. Severe long-term saturation occasionally needs pad replacement, which we'll flag honestly.

All of greater Pretoria: Pretoria East, Centurion, Montana, the Moot and surrounds. See our full suburb list on the Areas page.

Often, yes — WhatsApp before 10am and we'll usually fit you in. For water damage (burst geysers, floods, leaks) we run a 24/7 emergency line, nights and weekends included. Regular cleaning is scheduled Mon–Sat.

Yes — R900 minimum call-out, which is confirmed upfront before we come out. Most standard jobs already exceed it, so it rarely changes your quote.

No — hot-water extraction is the method most carpet manufacturers require to keep warranties valid. Regular professional cleaning is usually a warranty condition.

We tell you honestly. Some dye damage is permanent, but we'll show you the result before you decide on anything further — and you never pay for promises.

We move light furniture and place protective tabs under legs of heavy pieces. Beds and very heavy items can stay — just mention it when booking.

WhatsApp or call 061 470 9340, send a photo if you can, and we'll confirm a fixed price and slot. That's it.